Retail & E-commerce
Sell more. Support better. Retain longer.
Omnichannel CX, post-sale support and loyalty automation for retail and e-commerce operations.
Talk to a retail specialist🛍️
Order Support
Customers ask about status, returns and exchanges via WhatsApp, chat or voice — all resolved in InConnecta.
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Conversational Commerce
Sell via WhatsApp and social channels. Catalogue sharing, order taking and payment links natively.
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Loyalty & CRM
Affinin tracks purchase history, segments customers and triggers personalised loyalty campaigns.
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Cart Recovery Automation
Verantti bots send personalised cart abandonment messages across preferred channels.
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Retail Analytics
Real-time dashboards for conversion, NPS, CSAT and support KPIs by channel and region.
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ERP & Commerce Integration
Connect to Vtex, Shopify, TOTVS or any e-commerce/ERP via API.
Ocendeck for Retail
Powered by InConnecta, Affinin and Verantti.
Ocendeck InConnecta
Ocendeck Affinin
Ocendeck Verantti