Retail & E-commerce
Sell more. Support better. Retain longer.
Omnichannel CX, post-sale support and loyalty automation for retail and e-commerce.
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Order Support
Customers ask about status, returns via WhatsApp, chat or voice — all in InConnecta.
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Conversational Commerce
Sell via WhatsApp: catalogue sharing, order taking and payment links natively.
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CRM & Loyalty
Affinin tracks purchase history and triggers personalised loyalty campaigns.
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Cart Recovery
Verantti bots send personalised cart abandonment messages automatically.
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Retail Analytics
Real-time dashboards for conversion, NPS, CSAT and support KPIs.
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ERP & Commerce
Connect to Vtex, Shopify, TOTVS or any e-commerce/ERP via API.
Ocendeck platforms for this sector
Ocendeck InConnectaOcendeck AffininOcendeck Verantti