One platform.
Every communication capability your enterprise needs.
From cloud PBX and inbound contact center to programmable messaging APIs and unified communications — InConnecta is the single stack that replaces fragmented telecom, contact center and messaging tools.
Capabilities
Everything your communication stack needs
IP-PBX Cloud
Enterprise telephony in the cloud — extensions, hunt groups, call recording, voicemail and direct inward dialing.
CCaaS — Contact Center
Inbound, outbound and blended contact center with intelligent routing, IVR, quality management and supervisor dashboards.
CPaaS & APIs
Programmable APIs for voice, SMS and messaging. Embed communication into any application via REST or webhooks.
UCaaS
Unified communications — voice, video conferencing, instant messaging and presence across devices.
Omnichannel Messaging
WhatsApp, RCS, SMS, Telegram, Facebook, Instagram, Web Chat — all managed in one agent desktop.
Quality Management
Recording, screen capture, AI-powered scoring, coaching workflows and compliance reporting.
Real-time Dashboards
Supervisor wallboards, historical analytics, SLA monitoring and executive reports.
AI & Chatbots
Keptan.AI-powered virtual agents, intent detection, smart routing and after-hours automation.
Security & Compliance
End-to-end encryption, role-based access, audit logs and SOC2-ready infrastructure.
IP-PBX
Enterprise cloud telephony — no on-premise hardware.
Extensions & DID numbers
Unlimited cloud extensions with geographic and non-geographic DID numbers across multiple countries.
Hunt groups & ring strategies
Sequential, simultaneous, round-robin and weighted ring strategies per group — with fallover rules.
Call recording
100% server-side recording with encryption, retention policies and searchable archive.
Voicemail to email
Voicemail with TTS transcription and delivery to email, WhatsApp or CRM ticket.
Call transfer & parking
Blind, attended, supervised transfer and call parking with visual presence indicators.
Multi-site & branch
Connect multiple offices, home workers and remote branches under one dial plan.
Paging & intercom
Audio paging to groups or individual endpoints — internal and cross-site.
Music on hold
Configurable per queue or call group. Upload custom audio or use TTS generated.
CDR & billing
Full call detail records with duration, direction, cost and outcome — exportable by period.
SRTP & TLS
Encrypted signalling (SIP/TLS) and media (SRTP) by default for all calls.
Web & mobile softphone
Browser-based and mobile softphone — no additional install needed for agents or employees.
REST API provisioning
Programmatically provision extensions, DIDs, queues and routing rules via API.
PBX — Dial Plan Overview
São Paulo office
DID +55 11 XXXX-XXXX
Bogotá branch
DID +57 1 XXXX-XXXX
Remote workers
Softphone
IVR Main
Auto-attendant
97
Extensions
4
Sites
99.98%
Uptime
247
Active
18
Queued
94.2%
CSAT
97.8%
SLA
Queue Snapshot
Ana Lima
Voice
Carlos M.
Sofia R.
Chat + Voice
CCaaS — Inbound
Handle every inbound contact — intelligently, at scale.
Full inbound contact center on the cloud — ACD, skills-based routing, IVR, real-time monitoring, queue management and AI-assisted handling for voice, chat, messaging and email in one platform.
Skills-based & priority routing
Match every contact to the right agent by skill, language, product, account tier or intent.
AI-powered IVR & NLU
Natural language self-service that resolves contacts before reaching an agent — or routes with full context.
Real-time queue management
SLA threshold alerts, overflow routing, estimated wait announcements and visual supervisor control.
Callback scheduling
Customers reserve a time slot instead of waiting — reducing abandonment without losing the contact.
Any-channel inbound
Voice, WhatsApp, RCS, chat, email and social — all handled in the same ACD queue logic.
Supervisor desktop
Live agent monitoring, listen/whisper/barge, queue wallboard and real-time KPI alerts.
Outbound & Campaigns
Reach more customers. Connect at the right moment.
Predictive, progressive and preview dialling — with compliance controls, campaign management and real-time pacing built in.
Predictive dialler
AI-adjusted call pacing based on agent availability and connect probability. Maximise occupancy without abandoned call violations.
Progressive dialler
One call per available agent at all times — compliant and controlled pacing for regulated industries.
Preview dialler
Agents review customer context before dialling — ideal for high-value accounts, collections or complex service.
DNC & compliance
Built-in Do Not Call list management, time-zone call restriction, opt-out processing and suppression. Audit-ready logs.
Campaign manager
Create, segment, schedule and pause campaigns. Upload lists, apply rules and monitor in real time.
Omnichannel outbound
Voice, WhatsApp message, SMS or email outbound — use the right channel for each contact based on preference and context.
Proactive notifications
Automated appointment reminders, payment alerts, delivery updates and event notifications via the preferred channel.
Pacing & analytics
Real-time connect rate, abandonment, AHT and SLA dashboards with agent-level drill-down.
CRM integration
Pull lists directly from CRM, write back call outcomes, update account status and trigger follow-up workflows.
Omnichannel Messaging
Every messaging channel. One platform. Official integrations.
WhatsApp Business API
Official WhatsApp Business API — enterprise-grade messaging at any volume.
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Google RCS Business Messaging
Rich messaging directly in Android's native SMS app — no app download required.
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SMS & 2-way SMS
Reliable global SMS delivery with two-way conversation and compliance controls.
SMS
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Telegram
Agent-assisted and bot-powered messaging via the Telegram API.
Telegram
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Also available natively
Facebook Messenger
DMs and customer service via Facebook Page inbox.
Instagram DM
DMs and comment handling from Instagram Business.
Web Chat
Embeddable live chat widget with AI, co-browsing and screen sharing.
Threaded email with SLA, templates, attachments and full history.
Video call
In-browser video — no app install needed on the customer side.
UCaaS
Unified Communications for every team.
Voice, video conferencing, instant messaging, presence and file sharing — in one suite that connects your entire organisation, from the office to remote teams.
Get a UC demoVideo Conferencing
HD meetings with screen sharing, virtual backgrounds, recording and meeting chat — in-browser, no download.
Instant Messaging
Team and direct messaging with threaded replies, reactions, @mentions and file sharing.
Presence
Real-time availability indicators — online, away, DND, on call — synced across devices and channels.
Multi-device
Single identity across desk phone, softphone, mobile and web browser — pick up on any device.
Click-to-call
Embed InConnecta calling in CRM, helpdesk or business applications with one click.
File & document sharing
Share documents and images in-conversation. Integration with Ocendeck Deckspace for version-controlled content.
Calendar integration
Meeting scheduling and call log integration with calendar systems.
Encrypted communications
End-to-end encryption for calls and messages. SOC2-aligned security posture.
CPaaS — Programmable Communications
Embed voice, messaging and video into any application.
InConnecta's CPaaS layer exposes REST APIs, SDKs and webhooks for every communication capability — so you can build exactly what your product or workflow needs.
REST API
Complete API for voice calls, messaging, recordings, queues and real-time events. OpenAPI-documented.
WebSocket events
Subscribe to real-time call and message lifecycle events in your application.
Embeddable widgets
Drop a click-to-call button, chat widget or video control directly into your web app.
Voice XML (VoiceXML)
Compatible VXML interpreter for legacy IVR migration with modern cloud delivery.
SDKs
JavaScript, Python and PHP SDKs with sample projects. Community support included.
Webhooks
Configure event endpoints per number, queue or application — call answered, message received, recording ready.
<?php
// Send a WhatsApp message via InConnecta CPaaS
$client = new InConnecta\Client($apiKey, $apiSecret);
$message = $client->messages->create([
"channel" => "whatsapp",
"from" => "+5511900000000",
"to" => "+5511988887777",
"template" => [
"name" => "order_shipped",
"lang" => "pt_BR",
"params" => ["João", "#45821", "2 business days"]
]
]);
echo $message->sid; // MSG_xxxxxxxxxxxxxxxx
echo $message->status; // queued
// Receive inbound webhook
$event = InConnecta\Webhook::construct(
file_get_contents("php://input"),
$_SERVER["HTTP_INCONNECTA_SIGNATURE"],
$webhookSecret
);
if ($event->type === "message.received") {
$body = $event->data->body;
$from = $event->data->from;
// Route to agent queue, trigger bot, etc.
}Quality & Compliance
Quality management that covers 100% of interactions.
Voice recording & playback
100% of calls recorded with configurable retention (1 to 10 years). Encrypted at rest. Full-text search by agent, queue, date, DTMF or outcome.
Screen recording
Synchronised agent desktop recording with voice. Supervisors review the full interaction — what was said and done.
Live monitoring
Supervisors listen silently, whisper-coach agents privately, or barge in when needed — from any browser.
AI auto-scoring
Keptan.AI analyses 100% of voice and chat interactions against your QA criteria — flagging compliance issues, missed sales opportunities and coaching moments at scale.
Customisable QA forms
Build evaluation forms aligned to your business: sales scripts, compliance checklists, service quality or NPS. Assign to QA evaluators or let AI score.
Co-browsing
Agents request and share customer browser view for guided support — no plugin, no install. Session is logged alongside the contact.
Email archiving
All email interactions archived with full thread history, attachment logging and export capability for legal and compliance requests.
QA dashboards & coaching
Team, agent and evaluator performance. Calibration tracking, coaching assignment and completion. Score trend analysis.
Security & Compliance
Enterprise-grade security, built into every layer.
InConnecta is designed for regulated industries. Encrypted signalling, encrypted recordings, role-based access control and a full audit trail for every action.
SIP/TLS & SRTP
Encrypted call signalling and media by default — no unencrypted voice paths.
Encryption at rest
All recordings and transcripts AES-256 encrypted at rest with customer-managed key option.
Role-based access
Granular RBAC — agents, supervisors, QA, admins and API keys with per-resource permissions.
Full audit trail
Every login, configuration change, API call and recording access logged with user, timestamp and IP.
PCI DSS controls
Pause recording during PCI-scoped card capture. DTMF masking. Automated compliance prompts.
LGPD ready
Data residency options, consent management, access request workflows and data deletion audit trail for LGPD compliance.
Security checklist
APIs & Integrations
API-first. Connect to anything.
InConnecta exposes 100% of its capabilities via REST API. Build integrations, embed communication and automate workflows — without limits.
REST API
Complete OpenAPI-documented REST API for calls, messages, queues, agents, recordings, campaigns and configuration.
Real-time events
WebSocket and webhook delivery for all interaction lifecycle events — call answered, transferred, ended, recording available.
Embeddable UI
Drop-in call controls, chat widget and agent desktop components for your web application — white-label capable.
Ocendeck Verantti
Native integration with Verantti for RPA — trigger bots for post-call CRM updates, ticket creation and back-office automation.
Ocendeck Intelles
Push all interaction data to Intelles for BI, dashboards, anomaly detection and cross-platform operational analytics.
Open SIP & PSTN
SIP trunking with carriers worldwide. BYO trunk or use Ocendeck managed PSTN with redundant routing.
Ready to consolidate your communication stack?
Replace fragmented PBX, contact center and messaging tools with one platform. Talk to an InConnecta specialist for a guided platform tour.