Our technology alliance ecosystem — Technology you can trust
From IP-PBX to CCaaS, CPaaS and UCaaS, InConnecta unifies voice, chat and messaging into one cloud-native communication platform.
IP-PBX & Cloud Telephony
Enterprise PBX in the cloud — extensions, hunt groups, call recording, voicemail and DID numbers without on-premise hardware.
Omnichannel Messaging
WhatsApp, RCS, SMS, Telegram, Facebook, Instagram and web chat — all managed from a single agent desktop.
CCaaS & ACD
Intelligent inbound, outbound and blended routing with supervisor dashboards, IVR, quality management and real-time monitoring.
Analytics & Reporting
Real-time wallboards, historical KPIs, SLA tracking and executive reports — all in one place.
Active Calls
247
+12%
Queue
18
-5%
CSAT
94.2%
+1.3%
Active Channels
Agent Status
Avg Handle Time
4:32
↓ 18s vs yesterday
99.98% Uptime
Last 30 days
Ocendeck InConnecta — Messaging
From WhatsApp Business API to Google RCS — plus SMS, Telegram, social media and web chat — InConnecta delivers official, enterprise-grade integrations for every channel your customers use.
Template messages, interactive flows, voice calls, broadcasts and chatbots via the official API — with full compliance at any volume.
Rich branded messages on Android's native SMS — carousels, verified sender, read receipts, suggested actions. Automatic SMS fallback.
Your order is on its way! Track it here ✓✓
Telegram
Appointment confirmed for tomorrow 📅
RCS · Verified ✓
Tap to track your delivery →
Instagram DM
Hi! I need help with my order 💬
All channels — one platform
Traditional channels
Messaging & social
Any platform with an HTTP API can be connected via InConnecta's universal API gateway.
Invoice Processing — Active
Email Trigger
RPA Extract Data
ML Validation
ERP Integration
Notify Approver
2,847
Executions today
99.1%
Success rate
1.4s
Avg time saved
12 robots running
Right now
Automate repetitive tasks, orchestrate end-to-end workflows and embed machine learning into your processes — without the friction.
Software Robots (RPA)
Build bots visually to automate web, desktop and API interactions — no coding required. Deploy attended or unattended.
Desktop Automation (RDA)
Assist agents in real time with attended robots — form filling, data lookup and screen guidance without manual switching.
Workflow & Process Orchestration
Design end-to-end processes spanning multiple systems, teams and approval steps with a full BPM engine included.
Analytics & Audit Trail
Real-time dashboards for throughput, error rates and SLA adherence. Every execution logged and audit-ready.
Ocendeck Verantti's Hyperautomation Orchestrator centralizes the management, scheduling, monitoring and governance of every automation asset in your organization — whether built with Verantti, or existing open-source Python scripts already running in production.
Multi-robot orchestration
Schedule, queue and prioritize thousands of robot executions across teams and processes from a single console.
Open-source script support
Import and orchestrate existing Python, Shell or JavaScript scripts under the same governance framework — no rewrite required.
Full audit trail & compliance
Every execution is logged with user, timestamp, input/output and result — ready for internal audits or regulatory review.
Role-based access & security
Define which teams can deploy, schedule or view each automation — with environment isolation and credential vaulting.
Real-time monitoring dashboard
Live view of running bots, queue depth, error rates and SLA adherence — escalation alerts included.
Verantti Orchestrator — Live view
Orchestrator
Central Control
RPA Bots
42 active
Python Scripts
18 running
Workflows
7 in queue
Scheduled Jobs
156 today
API Triggers
Real-time
Integrations
31 systems
2,847
Executions today
99.1%
Success rate
0
Unattended failures
Python & open-source
natively supported
Platform Stack
From data and healthcare to collaboration, Ocendeck platforms cover critical digital capabilities.
Ocendeck Intelles
Combine BI, data lake, web reports, dashboards and monitoring into one data fabric that keeps your operations measurable and secure.
Ocendeck BioConnecta
From scheduling to exam results, BioConnecta orchestrates health data and workflows between doctors, labs, hospitals and patients.
Ocendeck Deckspace
Deckspace combines document collaboration, cloud storage, email, web hosting and code versioning into one complete productivity suite.
Emerging Platforms
Some platforms are already running in production with strategic customers and available for early access.
Ocendeck Cloud Anchorage
Cloud Anchorage focuses on resilient infrastructure and simplified management of laptops, servers and virtual resources — with unified access to all Ocendeck platforms.
Keptan.AI
Keptan.AI is Ocendeck's AI layer — combining generative and agentic capabilities, orchestrating multiple models and continuously learning from high-quality domain data.
Enterprise Trust
All platforms — InConnecta, Affinin, Verantti, Intelles and beyond — are built to work together from day one. No middleware, no friction.
One contract, one team and one support line for your entire technology stack. We own the problem until it is solved.
Designed for environments where downtime is not an option — high availability by architecture, not by patch.
Operating in Brazil, Colombia and growing international markets — with enterprise-grade security and compliance at every layer.
8+
Enterprise platforms
3
Countries of operation
Always-on
High-availability by design
24/7
Dedicated expert support
Let's connect
Talk to our specialists about how Ocendeck can support your cloud, CX and automation strategy.
Talk to an expert
Response within 24 hours
Brazil · Colombia · United States
Global operations