Our technology alliance ecosystem — Technology you can trust

Ocendeck InConnecta

Full-stack communication and contact center.

From IP-PBX to CCaaS, CPaaS and UCaaS, InConnecta unifies voice, chat and messaging into one cloud-native communication platform.

IP-PBX & Cloud Telephony

Enterprise PBX in the cloud — extensions, hunt groups, call recording, voicemail and DID numbers without on-premise hardware.

Omnichannel Messaging

WhatsApp, RCS, SMS, Telegram, Facebook, Instagram and web chat — all managed from a single agent desktop.

CCaaS & ACD

Intelligent inbound, outbound and blended routing with supervisor dashboards, IVR, quality management and real-time monitoring.

Analytics & Reporting

Real-time wallboards, historical KPIs, SLA tracking and executive reports — all in one place.

CCaaS IP-PBX CPaaS UCaaS WhatsApp API Google RCS WebRTC IVR ACD Quality Management Call Recording Open API
InConnecta — Contact Center Dashboard

Active Calls

247

+12%

Queue

18

-5%

CSAT

94.2%

+1.3%

Active Channels

Voice
68%
WhatsApp
48%
Web Chat
34%
Email
22%

Agent Status

142 Online
23 Break

Avg Handle Time

4:32

↓ 18s vs yesterday

99.98% Uptime

Last 30 days

Meta Tech Partner Google Partner — RCS

Ocendeck InConnecta — Messaging

Meet customers on every channel, natively.

From WhatsApp Business API to Google RCS — plus SMS, Telegram, social media and web chat — InConnecta delivers official, enterprise-grade integrations for every channel your customers use.

WhatsApp Business API

Official

Template messages, interactive flows, voice calls, broadcasts and chatbots via the official API — with full compliance at any volume.

Template messages Interactive flows Broadcasts & campaigns Chatbot & handoff Voice via WA

Google RCS Business Messaging

Official

Rich branded messages on Android's native SMS — carousels, verified sender, read receipts, suggested actions. Automatic SMS fallback.

Rich cards & carousels Verified business sender Read receipts Suggested replies Auto SMS fallback
Woman messaging on smartphone

WhatsApp

Your order is on its way! Track it here ✓✓

Telegram

Appointment confirmed for tomorrow 📅

RCS · Verified ✓

Tap to track your delivery →

Instagram DM

Hi! I need help with my order 💬

All channels — one platform

Traditional channels

Voice
Video
Chat
Email

Messaging & social

WhatsApp
RCS
SMS
Telegram
Facebook
Instagram
Web Chat
{API}
API / Webhook

Any platform with an HTTP API can be connected via InConnecta's universal API gateway.

Verantti — Workflow Studio

Invoice Processing — Active

Email Trigger

RPA Extract Data

ML Validation

ERP Integration

Notify Approver

2,847

Executions today

99.1%

Success rate

1.4s

Avg time saved

12 robots running

Right now

Ocendeck Verantti

RPA, RDA & Hyperautomation for real enterprise operations.

Automate repetitive tasks, orchestrate end-to-end workflows and embed machine learning into your processes — without the friction.

Software Robots (RPA)

Build bots visually to automate web, desktop and API interactions — no coding required. Deploy attended or unattended.

Desktop Automation (RDA)

Assist agents in real time with attended robots — form filling, data lookup and screen guidance without manual switching.

Workflow & Process Orchestration

Design end-to-end processes spanning multiple systems, teams and approval steps with a full BPM engine included.

Analytics & Audit Trail

Real-time dashboards for throughput, error rates and SLA adherence. Every execution logged and audit-ready.

RPA RDA BPM Python Support Robot Orchestration Low-code Designer Credential Vault Audit Trail ML Integration Open API
Ocendeck Verantti — Orchestration

One control plane for all your automations — bots, scripts and workflows.

Ocendeck Verantti's Hyperautomation Orchestrator centralizes the management, scheduling, monitoring and governance of every automation asset in your organization — whether built with Verantti, or existing open-source Python scripts already running in production.

Multi-robot orchestration

Schedule, queue and prioritize thousands of robot executions across teams and processes from a single console.

Open-source script support

Import and orchestrate existing Python, Shell or JavaScript scripts under the same governance framework — no rewrite required.

Full audit trail & compliance

Every execution is logged with user, timestamp, input/output and result — ready for internal audits or regulatory review.

Role-based access & security

Define which teams can deploy, schedule or view each automation — with environment isolation and credential vaulting.

Real-time monitoring dashboard

Live view of running bots, queue depth, error rates and SLA adherence — escalation alerts included.

Verantti Orchestrator — Live view

Orchestrator

Central Control

🤖

RPA Bots

42 active

🐍

Python Scripts

18 running

🔁

Workflows

7 in queue

📋

Scheduled Jobs

156 today

📡

API Triggers

Real-time

🏢

Integrations

31 systems

2,847

Executions today

99.1%

Success rate

0

Unattended failures

🐍

Python & open-source

natively supported

Platform Stack

The Ocendeck platform stack

From data and healthcare to collaboration, Ocendeck platforms cover critical digital capabilities.

Ocendeck Intelles

Data, analytics & observability.

Combine BI, data lake, web reports, dashboards and monitoring into one data fabric that keeps your operations measurable and secure.

  • Drag-and-drop dashboard builder
  • Centralized data lake (multi-format)
  • Real-time alerts & anomaly detection
  • Infrastructure & APM monitoring
  • Compliance & audit reporting
Learn more

Ocendeck BioConnecta

Healthcare workflows reimagined.

From scheduling to exam results, BioConnecta orchestrates health data and workflows between doctors, labs, hospitals and patients.

  • Appointment scheduling & reminders
  • Exam ordering & result delivery
  • Lab & HIS system integration
  • Patient portal & WhatsApp notifications
  • LGPD-compliant data security
Learn more

Ocendeck Deckspace

Workspaces, hosting & code in one place.

Deckspace combines document collaboration, cloud storage, email, web hosting and code versioning into one complete productivity suite.

  • Real-time document collaboration
  • Professional email & shared calendars
  • Web hosting with control panel & SSL
  • Git-based code versioning & CI/CD
  • Single sign-on across all tools
Learn more

Emerging Platforms

Emerging platforms — developed with selected customers.

Some platforms are already running in production with strategic customers and available for early access.

⚡ Early Access

Ocendeck Cloud Anchorage

Simple, resilient cloud & device management.

Cloud Anchorage focuses on resilient infrastructure and simplified management of laptops, servers and virtual resources — with unified access to all Ocendeck platforms.

  • Cloud compute instances, storage and managed networking
  • Unified endpoint management (UEM) for Windows & Linux devices
  • Identity & access management (IAM) with MFA and RBAC
  • Single sign-on (SSO) across all Ocendeck platforms
  • Device health monitoring, patch management and asset inventory
Request Cloud Anchorage evaluation
🔒 Private preview

Keptan.AI

Agentic & generative AI for mission-critical operations.

Keptan.AI is Ocendeck's AI layer — combining generative and agentic capabilities, orchestrating multiple models and continuously learning from high-quality domain data.

  • Autonomous virtual agents that handle complete customer journeys
  • Real-time agent assist — suggestions, next-best-action and compliance alerts
  • 100% speech and interaction analytics with auto-scoring
  • Own your models: fine-tuned on your data, no external token dependency
  • Native integration with InConnecta, Verantti and Intelles
Join the Keptan.AI early access list

Enterprise Trust

Why enterprises choose Ocendeck

Natively integrated stack

All platforms — InConnecta, Affinin, Verantti, Intelles and beyond — are built to work together from day one. No middleware, no friction.

Single vendor, full accountability

One contract, one team and one support line for your entire technology stack. We own the problem until it is solved.

Built for mission-critical operations

Designed for environments where downtime is not an option — high availability by architecture, not by patch.

Regional expertise, global standards

Operating in Brazil, Colombia and growing international markets — with enterprise-grade security and compliance at every layer.

8+

Enterprise platforms

3

Countries of operation

Always-on

High-availability by design

24/7

Dedicated expert support

Let's connect

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