SAC, CX & Services
Deliver exceptional customer service at enterprise scale.
Omnichannel customer service, quality management and AI-powered routing for BPO and contact center operations.
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Omnichannel ACD
Intelligent routing across voice, WhatsApp, chat, email and RCS — all agents in one desktop.
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RPA Back-Office
Automate after-call work, data entry and system updates with Verantti robots.
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Collections Automation
Full collection campaign lifecycle: segmentation, outreach, negotiation and compliance.
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CRM & Reporting
Track KPIs, SLAs and client dashboards. White-label reports via Affinin.
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Quality & Compliance
Call recording, AI scoring and compliance dashboards.
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Open Integration
Connect to any client platform, WFM or BI tool via open API.
Ocendeck platforms for this sector
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