Insurance
Orchestrate claims, policy and customer service — all channels.
Omnichannel contact center, workflow automation and CRM for insurance carriers and brokers.
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Claims First Contact
Route claims contacts intelligently with InConnecta — voice, WhatsApp and chat.
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Claims Workflow
Verantti automates claims intake, document collection and status updates.
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Policy Notifications
WhatsApp and RCS for policy renewal reminders, payment confirmations and alerts.
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Customer 360
Affinin CRM consolidates policyholder history, claims and interactions.
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Operational Analytics
Intelles dashboards for claims cycle time, CSAT and agent productivity.
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Compliance
Full interaction logging and audit-ready exports for regulatory requirements.
Ocendeck platforms for this sector
Ocendeck InConnectaOcendeck AffininOcendeck VeranttiOcendeck Intelles